Effective Date: December 21, 2024

This Privacy Policy describes how ZoboCabs ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at https://zobocabs.com/ (the "Website").

Information We Collect

We collect several types of information when you use the website:

Personal Information: This may include your name, phone number, email address, and location information (e.g., city, state) that you provide when you contact us through the WhatsApp chat button or by filling out a form on the website.
Usage Data: We may collect information about how you use the website, such as the pages you visit, the time you spend on each page, the links you click, and the searches you conduct. This information is collected automatically through cookies and similar technologies.
Device Information: We may collect information about the device you use to access the website, such as your IP address, browser type, operating system, and device model. 

Cookies and Similar Technologies

We use cookies and similar technologies, such as web beacons and pixel tags, to collect usage data. Cookies are small data files that are stored on your device when you visit a website. They allow the website to recognize your device and remember information about your visit. 

The types of cookies we use on the website include:

Session Cookies: These cookies are temporary and are deleted from your device when you close your browser.
Persistent Cookies: These cookies remain on your device for a set period of time after you close your browser.
Third-Party Cookies: These cookies are placed on your device by third-party websites or services.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve the website and our services.
To personalize your experience on the website.
To respond to your inquiries and requests.
To send you marketing and promotional communications (with your consent).
To analyze how the website is used.
To improve the security and functionality of the website.

Sharing Your Information

We may share your information with third-party service providers who help us operate the website and provide our services. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes we have specified. 

We may also share your information with third-party advertising partners. We use Google Ads to advertise our services on other websites. Google Ads uses cookies and similar technologies to track user behavior and deliver targeted advertising. You can learn more about Google Ads privacy practices here: https://policies.google.com/technologies/product-privacy?hl=en-US 

We may also share your information with Facebook Pixel to track user behavior and improve our advertising campaigns on Facebook. You can learn more about Facebook Pixel privacy practices here: https://www.facebook.com/privacy/policy/

We may also share your information with other third parties if we are required to do so by law or in the good faith belief that such disclosure is necessary to protect the rights or safety of ourselves, our users, or the public.

We will never sell your personal information to third parties.

WhatsApp Chat Button

When you use the WhatsApp chat button on the website, you are communicating directly with ZoboCabs through the WhatsApp messaging platform. WhatsApp collects and uses your information in accordance with its own privacy policy, which you can find here: https://www.whatsapp.com/legal/privacy-policy

Hotjar Feedback Button

The website may utilize the Hotjar feedback button to allow you to provide feedback about your experience. Hotjar collects and uses your information in accordance with its own privacy policy, which you can find here: https://www.hotjar.com/legal/policies/privacy/

Google Analytics and Google Tags

We use Google Analytics to collect usage data and track user behavior on the website. Google Analytics uses cookies and similar technologies to collect this information. You can learn more about Google Analytics privacy practices here: https://policies.google.com/technologies/product-privacy?hl=en-US

We use Google Tags to manage the various tracking scripts on the website, including Google Analytics.

Your Choices

You can control the cookies placed on your device by changing your browser settings. Most browsers allow you to block or delete cookies. However, if you block cookies, some features of the website may not work properly.

You can also opt out of interest-based advertising from Google Ads by visiting the Google Ads Settings page: https://adssettings.google.com/

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.